FAQs

Find answers to common questions about bookings, courses, certificates, online learning and corporate training.

Questions about booking, payment, invoices and cancellations.

Questions about deposits, online payment, invoices, cancellation and rescheduling.

Questions about certificates, completion records and learner documents.

Questions about CITB test preparation and CSCS card application steps.

Questions for employers booking multiple learners or bespoke workplace delivery.

Questions about course content, entry requirements and delivery.

Questions about deposits, online payments and invoices.

Questions about SIA course routes, licences and first aid prerequisites.

Questions about learner documents, induction tasks, ACT modules and assessments.

Where do course dates come from?Courses

Course dates come from the schedule rows saved inside each course record. If no schedule is saved, the course page will not invent dates.