Lone Working, Risk Assessment and Conflict Management

This course will examine the concept of ‘lone working’ and outlines employers’ legal responsibilities in regard to keeping lone workers safe. Learners will develop a lone working policy as a team to ensure ownership. The training will explain risk assessment process, how managers can identify hazards and ensure suitable control measures are chosen. Practical advice on the control measures for lone workers will be explored. Participants will practice conflict management strategies to de-escalate possible violent situations. Participants will work on range of case studies in order to strengthen their skills and gain practical knowledge.